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Rating:
1.3
Details
What can I say Sam Instone called me went through all my issues complaints, agreed it had not been dealt with in the best way, offered me compensation which i was happy to accept, and made good on his word, So i would say to any persons having any issues with this...
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1 comment
Anonymous
#1541469

Well he didn't compensate me for my losses

Review
#1284128 Review #1284128 is a subjective opinion of poster.
Reason of review
resolved issue
1.0
Details
BEWARE THIS COMPANY AES INTERNATIONAL TAKES YOUR MONEY AND CHARGES YOU VAT AGAINST CHARGES WHEN THEY SHOULD NOT. ALSO, THEY DO NOT LOOK AFTER YOUR POLICY JUST TAKE MONEY. AND MOVE YOU TO A DIFFERENT JURISDICTION TO ESCAPE THE UK OMBUDSMAN DO NOT TRADE WITH THEM DO NOT...
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4 comments
Anonymous
#1503840

Being the adviser mentioned in this complaint and having worked in financial services for 15 years and never having a complaint held against me during that time (UK FCA register can be checked to confirm the same) I feel compelled to post my comments.This client’s primary complaint related to issues concerning his pension after the period in which I arranged the initial admin (first couple of months) thus I had no involvement in the management of his policy after this initial stage, though I understand that his main complaint was in relation to VAT charged against fees.However, a secondary issue emerged in relation to the change of AES branch for his policy from the UK to one of our other EU branches in Poland (as a consequence of a change of adviser who was based in Poland), of which the client felt wasn’t made clear.As the advice provided, within AES, is of the exact same standard whether it emanates from the UK, Poland, UAE or anywhere else, and as this client wasn’t a resident of the UK himself, it wasn’t immediately obvious to me/us at the time (we’ve changed our protocol since) that a ‘flag’ needed to be raised to signal a change in jurisdiction, for his policy, between EU branches - as the advice provided is the same irrespective of branch location.As per this client’s latest post, really happy to see that this client’s complaint has now been resolved to his satisfaction.

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Review
#1278902 Review #1278902 is a subjective opinion of poster.
Cons
  • There way of handling a complaint
Reason of review
Poor customer service
Loss
$25000
Preferred solution
Let the company propose a solution
Tags
  • Aes
  • Internatinal

Contact Aes International Customer Service

Mailing Address:
Elysium Gate
126-128 New Kings Road
London, London SW6 4LZ
United Kingdom
Phone:
+44 203 051 7999
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