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1.3
Details
What can I say Sam Instone called me went through all my issues complaints, agreed it had not been dealt with in the best way, offered me compensation which i was happy to accept, and made good on his word, So i would say to any persons having any issues with this...
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1 comment
Anonymous
#1541469

Well he didn't compensate me for my losses

Review
#1284128 Review #1284128 is a subjective opinion of poster.
Reason of review
resolved issue
1.0
Details
BEWARE THIS COMPANY AES INTERNATIONAL TAKES YOUR MONEY AND CHARGES YOU VAT AGAINST CHARGES WHEN THEY SHOULD NOT. ALSO, THEY DO NOT LOOK AFTER YOUR POLICY JUST TAKE MONEY. AND MOVE YOU TO A DIFFERENT JURISDICTION TO ESCAPE THE UK OMBUDSMAN DO NOT TRADE WITH THEM DO NOT...
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4 comments
Anonymous
#1503840

Being the adviser mentioned in this complaint and having worked in financial services for 15 years and never having a complaint held against me during that time (UK FCA register can be checked to confirm the same) I feel compelled to post my comments.This client’s primary complaint related to issues concerning his pension after the period in which I arranged the initial admin (first couple of months) thus I had no involvement in the management of his policy after this initial stage, though I understand that his main complaint was in relation to VAT charged against fees.However, a secondary issue emerged in relation to the change of AES branch for his policy from the UK to one of our other EU branches in Poland (as a consequence of a change of adviser who was based in Poland), of which the client felt wasn’t made clear.As the advice provided, within AES, is of the exact same standard whether it emanates from the UK, Poland, UAE or anywhere else, and as this client wasn’t a resident of the UK himself, it wasn’t immediately obvious to me/us at the time (we’ve changed our protocol since) that a ‘flag’ needed to be raised to signal a change in jurisdiction, for his policy, between EU branches - as the advice provided is the same irrespective of branch location.As per this client’s latest post, really happy to see that this client’s complaint has now been resolved to his satisfaction.

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Review
#1278902 Review #1278902 is a subjective opinion of poster.
Cons
  • There way of handling a complaint
Reason of review
Poor customer service
Loss
$25000
Preferred solution
Let the company propose a solution
Tags
  • Aes
  • Internatinal
Aes International review - Rupert Bastick - History repeating itself - how can this happen?
Rupert Bastick was the owner, and director of a UK financial services company that went Bankrupt in October 2010. See attached. He now appears again as a director of this new, international mortgage brokerage, again, out of Exeter. For the last 3 -4 years he has been...
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Review
#1128728 Review #1128728 is a subjective opinion of poster.
I lost to date $111,000 on an initial $160,000 Generali Vision Plan sold to me by an inept John Viney AES advisor. At the time I signed up I was working in Iraq worth little internet access so it was not clear what I was signing up to and difficult to research. This...
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7 comments
Anonymous
#1420726

Unsurprising. AES International sells endowment savings plans with up front commission. Anybody buying a Genarali policy from AES International will lose first 2 years premiums to AES International commission.

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Resolved
Review
#950158 Review #950158 is a subjective opinion of poster.
Service
Aes International Generali Worldwide Vision Savings Plan
Cons
  • No monitoring of vision fund
Reason of review
Poor customer service
Loss
$111000
Preferred solution
Full refund
I recently read on the {{{Redacted}}} and article whose headline screamed - "How do they get away with it..." The following text is from an advertising promotion in the public domain placed by their head of recruitment, on N Eaton: Locations: Middle East – Dubai ...
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8 comments
Anonymous
#1141306

*NOTICE OF COMPLAINT*

Please take notice that Complainant has initiated a Complaint against this Post due to alleged violations of Pissed Consumer’s Terms of Use (http://www.pissedconsumer.com/tos.txt) pursuant to Pissed Consumer’s Legitimacy Verification Program. To receive a copy of the Complaint send an email that includes the review number for this Post to lvp@pissedconsumer.com requesting a copy.

You, the Poster, have a right to respond to the Complaint to establish the truth of the Post’s statements. If you intend to respond, you have 20 days from the date this Notice was posted to answer the Complaint. The Answer Form (https://s3.amazonaws.com/pissedconsumer/legal/LVP+Answer+Form.pdf) must be submitted to lvp@pissedconsumer.com within 20 days of this Notice being posted. Failure to submit an Answer within 20 days waives your right to participate in the Legitimacy Verification Program as to this particular Complaint.

All Legitimacy Verification Program disputes are decided by an independent attorney who is not an employee of Pissed Consumer and whose firm has contracted with Pissed Consumer to provide attorneys who will serve as Third-Party Neutrals in conformity with the rules of the Legitimacy Verification Program.

Pissed Consumer WILL NOT reveal your identity or email address to Complainant without your express consent or pursuant to a subpoena or court order.

For more information regarding the Legitimacy Verification Program, please refer to the program’s rules found at http://www.pissedconsumer.com/static/legitimacy-verification-program-rules-and-conditions.html.

LVP ID: 16-v0010.

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Review
#453772 Review #453772 is a subjective opinion of poster.
Loss
$1
http://{{{Redacted}}}-nordic.com/ This is the website of {{{Redacted}}} Nordic and from it comes the following: {{{Redacted}}}Nordic At {{{Redacted}}} Nordic we specialise in delivering Scandinavian-based clients bespoke, independent financial advice. This from a...
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2 comments
Anonymous
#1420727

No service at AES International. Flog the savings plan, collect the commission and don't turn up ever again. Tens of thousands of pounds lost to commission i reckon.

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Review
#443749 Review #443749 is a subjective opinion of poster.
On the website of the Capital Markets Authority in Uganda is a public notice. This states that the public should not deal with anyone selling offshore funds and investment plans in the country, and those persons doing so would not be protected by relevant Uganda...
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5 comments
Anonymous
#1141304

*NOTICE OF COMPLAINT*

Please take notice that Complainant has initiated a Complaint against this Post due to alleged violations of Pissed Consumer’s Terms of Use (http://www.pissedconsumer.com/tos.txt) pursuant to Pissed Consumer’s Legitimacy Verification Program. To receive a copy of the Complaint send an email that includes the review number for this Post to lvp@pissedconsumer.com requesting a copy.

You, the Poster, have a right to respond to the Complaint to establish the truth of the Post’s statements. If you intend to respond, you have 20 days from the date this Notice was posted to answer the Complaint. The Answer Form (https://s3.amazonaws.com/pissedconsumer/legal/LVP+Answer+Form.pdf) must be submitted to lvp@pissedconsumer.com within 20 days of this Notice being posted. Failure to submit an Answer within 20 days waives your right to participate in the Legitimacy Verification Program as to this particular Complaint.

All Legitimacy Verification Program disputes are decided by an independent attorney who is not an employee of Pissed Consumer and whose firm has contracted with Pissed Consumer to provide attorneys who will serve as Third-Party Neutrals in conformity with the rules of the Legitimacy Verification Program.

Pissed Consumer WILL NOT reveal your identity or email address to Complainant without your express consent or pursuant to a subpoena or court order.

For more information regarding the Legitimacy Verification Program, please refer to the program’s rules found at http://www.pissedconsumer.com/static/legitimacy-verification-program-rules-and-conditions.html.

LVP ID: 16-v0010.

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Review
#440080 Review #440080 is a subjective opinion of poster.
If, after reading the {{{Redacted}}} website you are considering meeting one of their advisers, ask yourself the following: 1. Why do they have new advisers in Mexico without a license to operate there? 2. Why do they have advisers operating in Brazil without a license...
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2 comments
Anonymous
#1446599

From what I can see, AES are now one of the few ethical advisers around in Dubai. They do not sell long term savings plans and certainly their senior advisers are UK charted.

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Review
#437762 Review #437762 is a subjective opinion of poster.
Don't bother with {{{Redacted}}} as they promote the hiring of failed, fired and untrustworthy advisors from other companies as a recruitment strategy. Test the next one that calls you by asking how long they have worked in this industry? Then ask how long they...
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26 comments
Anonymous
#1446601

The comment on AES hiring failed financial advisers is way off the mark now.I have dealt with Mr Ritchie and he is super qualified and definitely did not offer me a long term servings plan. I had tried other advisers, namely Finsbury Associates and Holborne as well and both of these organizations had their advisers suggesting a 25 and 20 year Generali plan (may be they have a special deal on)Tom

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Review
#370884 Review #370884 is a subjective opinion of poster.

Contact Aes International Customer Service

Website:
Mailing Address:
126-128 New Kings Road
London, London SW6 4LZ
United Kingdom
Phone:
+44 203 051 7999
All Aes International Contacts

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Beware: DeVere Group is re-branding!! The new name is {{{Redacted}}}. {{{Redacted}}} has an ex *** from DeVere as Country Manager/ Private Client Adviser named Jonathan Wookey. He has last been seen working for DeVere when he visited me in Basel in Autumn 2011. I can...
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13 comments
Anonymous
#1216383

Jonathan Wookey worked for approx 2 years at DeVere and continued to sell many expats very bad financial advise and products.

He fell out with DeVere and started to work for AES International as the Country Manager / Private Client Adviser, where he continued to scam expats and locals to gain commission ruthlessly.

He was made redundant in less than a year and dissapeared to Singapore to work for IFS (2 years).

He is back in Switzerland now and started his own Company as the 'CEO at Summit Wealth AG' (Zug).

Be cautious - he is back!

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Review
#308709 Review #308709 is a subjective opinion of poster.